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At Softambient , we ensure that your products reach you safely and on time. The shipping cost is calculated based on the weight and volume of the products and is displayed before the order is completed. Products with normal weight and reduced volume are shipped via a trusted courier , for fast and safe delivery. The average delivery time is between 1 and 3 business days , depending on the location and courier.

For large or heavy products, such as carpet rolls, parquet pallets or SPC wall tiles, it is necessary to select the individual transport service . This service ensures safe delivery, avoiding damage and guaranteeing that the products arrive in perfect condition at their destination.

We want you to be completely satisfied with your purchase, which is why we offer the possibility of returning or exchanging within 30 days of receiving your order, for products in stock. Products brought on a pre-order basis are not eligible for return .

Return policy

🔹 Fragrance devices can only be returned if they are unused , in the original packaging and without signs of damage .
🔹 Essential oils cannot be returned for safety and hygiene reasons.
🔹 All returned products must be in their original packaging , without any signs of use .

To initiate a return, please contact us in advance to receive all necessary instructions. Our team is here to assist you and ensure that the shipping and return process is simple and worry-free.

Products available on pre-order are specially selected to offer you a wider variety of options and premium quality. They will be delivered to you within 15-20 calendar days from payment confirmation , ensuring that they arrive in the best condition.

Please note that products ordered on a pre-order basis cannot be returned later , and canceling the order is not possible .

Thank you for your understanding and for choosing to work with us! If you have any questions or need additional information, our team is here to help you.